FAQ
Locksmith FAQ
Answers to the questions people ask us most. Can't see yours? Call (02) 7254 2075.
Are you really open 24/7?
Yes. Call (02) 7254 2075 any time, including weekends and public holidays, and you'll reach us.
Which areas do you cover?
We're based in Alexandria and cover Sydney's inner south, inner west and the CBD, including Waterloo, Zetland, Redfern, Erskineville, Newtown, Surry Hills, Mascot and Rosebery.
How much does a lockout cost?
It depends on the lock, the time and where you are. We give you a clear price on the phone before we come out.
Do you need to see ID?
Yes. We confirm you live at or own the property before opening any door. It protects you and your neighbours.
Do you charge a call-out fee?
We quote the full price for the job on the phone before we leave, so you know the total up front.
Can you open my door without damaging it?
In most cases, yes. We use picking and bypass methods first and only drill if a lock is faulty or seized, after explaining why.
Do you work on public holidays?
Yes, every day of the year including Christmas Day and New Year's Day.
Can you change my locks after moving into a new home?
Yes. Replacing entry locks after moving in is one of the most common jobs we do. If you're renting, check with your landlord or agent first.
Do you do commercial and strata work?
Yes. We work on offices, shopfronts, warehouses and strata common areas across the inner south.
What payment methods do you accept?
Ask when you call and we'll confirm the options for your job.
What should I do after a break-in?
Call the police first (000 if it's an emergency, 131 444 for non-urgent reports), take photos for your insurer, then call us to make the property secure.